Terms of service

Effective Date: November 4, 2026

Store Name: velhato

Company Address: 45 E Blue Ridge Ct, New Orleans, LA 70128, United States

(Note: This address is our company registration and legal address, not our return warehouse address.)

Overview

This website is operated by velhato. Throughout the site, the terms “we”, “us” and “our” refer to velhato. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content may be transferred unencrypted and involve transmissions over various networks.

Section 3 - Products and Pricing

  • Product Category: We specialize in American street-style fashion hats and headwear.

  • Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice at any time.

Section 4 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

Section 5 - Orders, Cut-off Time, and Processing

  • Daily Order Cut-off Time: 5:00 PM (Eastern Time - ET). Orders placed after this time will be processed on the next business day.

  • Order Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and public holidays).

Section 6 - Returns and Refunds Policy

  • Return Address Notice: Our company address is not a return warehouse. Please do not ship items directly to the company address listed above.

  • How to Return: If you need to return an item, you must contact our customer support team first to obtain the designated return warehouse address and return authorization.

  • For detailed information regarding return windows, eligibility, and refund processing, please refer to our Return Policy page.

Section 7 - Customer Support Hours

Our customer support team is available to assist you during the following business hours:

  • Support Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Time - ET).

  • Closed: Sundays and public holidays.

Section 8 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the State of Louisiana, without regard to its conflict of law principles.

Section 9 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

Section 10 - Contact Information

Questions about the Terms of Service should be sent to us at:

  • Store Name: velhato

  • Email: velhato@vipcareo.com

  • Phone: +1 504-244-3635

  • Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (ET) (Closed on Sundays and holidays)