Payment Terms

Effective Date: November 4, 2026

Store Name: velhato

Company Address: 45 E Blue Ridge Ct, New Orleans, LA 70128, United States

(Note: This address is our company registration and legal address, not our fulfillment warehouse or return address.)

1. Overview

At velhato, we specialize in American street-style fashion hats and headwear. We offer secure, transparent, and reliable payment methods to ensure a smooth checkout experience for all customers across the United States.

2. Accepted Payment Methods

We accept the following secure payment methods at checkout:

  • Major Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

All transactions are processed securely through encrypted payment gateways to protect your personal and financial information.

3. Currency

All prices and transactions on our website are processed in United States Dollars (USD).

4. Payment Timing and Authorization

  • Payment is charged in full at the time your order is successfully placed and checked out on our website.

  • We reserve the right to refuse or cancel any order if fraudulent activity or unauthorized payment is suspected.

5. Order Cut-off Time and Processing

  • Daily Order Cut-off Time: 5:00 PM (Central Standard Time - CST). Orders placed after this time will be processed on the next business day.

  • Order Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and public holidays).

6. Return Address and Refund Payment

  • Return Address Notice: Our company address is not a return warehouse. Please do not ship items directly to the company address listed above. If you need to make a return, you must contact our customer support team first to obtain the designated return warehouse address and return instructions.

  • Refund Issuance: Once your returned item is received and inspected, approved refunds will be automatically credited back to your original method of payment within 3 to 5 business days.

7. Customer Support Hours

If you have any questions or encounter issues regarding payments, billing, or your order, our customer support team is available during the following hours:

  • Support Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Central Standard Time - CST).

  • Closed: Sundays and public holidays.

8. Contact Us

For any payment or billing inquiries, please contact us at:

  • Store Name: velhato

  • Email: velhato@vipcareo.com

  • Phone: +1 504-244-3635

  • Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (CST) (Closed on Sundays and holidays)