Shipping policy

Effective Date: November 4, 2026

Store Name: velhato

Company Address: 45 E Blue Ridge Ct, New Orleans, LA 70128, United States

(Note: This address is our company registration and legal address, not our fulfillment warehouse or return address.)

Thank you for shopping at velhato. We specialize in American street-style fashion hats and headwear. We are committed to providing clear, reliable, and transparent shipping services for all our customers across the United States.

1. Order Processing Time

  • Daily Order Cut-off Time: 5:00 PM (Central Standard Time - CST). Orders placed after this time will be processed on the next business day.

  • Processing Period: All orders are processed within 1 to 2 business days (Monday through Saturday).

  • Non-Processing Days: Orders are not processed, shipped, or delivered on Sundays or public holidays.

2. Shipping Rates & Transit Times (United States)

We currently ship exclusively within the United States.

  • Standard Shipping:

    • Transit Time: 3 to 5 business days.

    • Shipping Cost: Free / Flat rate (as applicable at checkout).

3. Shipping Carriers

We partner with major, reliable carrier services to ensure your hats arrive safely and on time, including:

  • USPS (United States Postal Service)

  • UPS

4. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. You can use the tracking number to monitor the progress of your shipment via the carrier's official website.

5. Address Accuracy and Changes

Please ensure that your shipping address is correct and complete at checkout. We are not responsible for delays, lost packages, or misdeliveries resulting from incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping details, please contact us immediately before the order is shipped.

6. Returns and Exchange Shipping

  • Return Address Notice: Our company address is not a return warehouse. Please do not ship items directly to the company address listed above.

  • How to Return: If you need to return or exchange an item, you must contact our customer support team first to obtain the designated return warehouse address and return instructions.

7. Customer Support Hours

If you have any questions regarding your shipment or delivery status, our customer support team is available during the following hours:

  • Support Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Central Standard Time - CST).

  • Closed: Sundays and public holidays.

8. Contact Us

For any shipping-related inquiries, please contact us at:

  • Store Name: velhato

  • Email: velhato@vipcareo.com

  • Phone: +1 504-244-3635

  • Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (CST) (Closed on Sundays and holidays)